What’s happening
Scammers are targeting people who use food delivery platforms, including restaurants, customers and delivery workers. They may pretend to be DoorDash, Uber Eats, a restaurant or a customer.
They may contact you about an order, refund, cancellation, account issue or payment problem. They may ask for a one-time code, login details, your mobile number or bank information. They use these details to take over accounts, change payment settings or redirect money. Scammers may claim they can see your order but demand you provide additional details or payment outside the app in order to process it.
Scammers are also targeting delivery workers by gaining access to their accounts and redirecting the money they’ve earned. Delivery workers may receive messages about orders that have been cancelled for being ‘fraudulent’ or a ‘double order’ and ask for the worker’s details to compensate them.
Who’s at risk
Restaurants, customers and delivery workers can all be affected. You may be at higher risk if you share one-time codes, respond to account alerts that do not include clear details, or feel pressured to act quickly.
What this may look like
Below is an example of a scam Uber Eats message to a customer and an example of a scam DoorDash message to a delivery worker.
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