A Message From Westfield CEO on Coronavirus COVID-19....

As the owner and operator of 42   in Australia and New Zealand, we appreciate the ongoing community concern about the Coronavirus (COVID-19).

I want to let you know what precautions and actions my team is taking to prioritise your wellbeing whilst managing business continuity in our centres which are regarded as essential services in the community.

Cleaning and hygiene

We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently touched hard surfaces.

We expect our retail partners to apply the same principles to their cleanliness and hygiene.

If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.

We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Hand sanitisers are available at the Concierge desks and other locations around our centres.

If you have flu-like symptoms, you should seek your doctor’s advice.

If you have returned from overseas effective 16 March 2020, you are required to self-isolate. You should not visit a Westfield centre during this period.

Following the advice of health authorities

When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.

We have shared regular updates with our people and other stakeholders to ensure they are aware of the latest travel advice and guidance on what to do if they have been in close contact with someone who has a confirmed case of COVID-19.

In our centres and across our digital channels, we have provided guidance and advice for customers as well as signage focused on good hygiene practices. We will update these messages as needed.

Focused on delivering for our customers and retail partners

Our Westfield centres are open and trading.

We are working with our retail partners to ensure our forward program of in-centre activations addresses the necessary wellbeing precautions whilst supporting business continuity.

Confidence when you visit

Members of the community should be confident to go about their day-to-day activities including shopping at their local Westfield.

As circumstances continue to develop we will update our approach to ensure the health, safety and wellbeing of our customers, team members and communities is our highest priority.

If you'd like more information, please click here.

Thank you for your support,

Peter Allen
CEO Scentre Group


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